Ocean Freight Export Controller - clearing and forwarding (53900)
Job Description
Our client, a leading international clearing and forwarding business, is seeking an experienced Ocean Freight Export Controller to join their team in Montague Gardens, Cape Town.
If you have a solid background in ocean freight exports within a clearing and forwarding environment, and thrive in a detail-driven setting, this is an excellent opportunity to advance your career.
Minimum Qualifications & Experience
- Must have experience in framing customs entries
- Grade 12 (essential); SDS and/or Freight Forwarding qualification (advantageous)
- Minimum of 3 years' experience in Clearing & Forwarding (Ocean Freight Export)
- CargoWise system experience (essential)
- Strong knowledge of Incoterms, export tariffs, and customs clearance processes
- Familiarity with third-party regulatory requirements
Key Responsibilities
- Deliver excellent client service and proactively communicate delays or issues
- Manage the timely dispatch and tracking of cargo
- Accurately process data and documentation within CargoWise in a paperless environment
- Liaise with internal teams (Brokerage, Transport, Warehouse) and external stakeholders (Shipping Lines, Customs, Third Parties)
- Ensure customs clearance readiness and full documentation compliance
- Secure release of equipment at least 3 working days before stack dates
- Manage costs: ensure accurate billing, job costing, and profitability
- Maintain up-to-date CargoWise status reports (minimum 3x per week or per client SOP)
- Resolve queries professionally and within agreed timelines
- Arrange cargo insurance and handle claims where necessary
- Participate in team meetings, SOP compliance, and continuous improvement initiatives
Skills & Competencies
- Strong customer service orientation
- Exceptional attention to detail and accuracy
- Confident communicator (verbal & written English)
- Basic financial understanding (debits/credits)
- Proficient in MS Office, especially Excel
- Ability to manage high volumes and perform under pressure
- Team player who can also work independently
- Organised, adaptable, and proactive in a changing environment
Salary: Dependent on experience
|
